Refund policy

Your right to cancel

You can cancel your order from the moment you place it until 14 days after delivery. This applies only to kits that are still sealed. Kits are sealed for health protection and hygiene reasons, so you cannot cancel for a kit once its seal is broken.

To cancel, email help@testdiscreet.co.uk saying that you are cancelling. You can use this form, but you don't have to:

To RRTM Limited (Test Discreet), Suite RA01, 195-197 Wood Street, London E17 3NU, help@testdiscreet.co.uk: I cancel my contract for the sale of the following goods: (list the kits). Ordered on (date) / received on (date). Name: (your name). Address: (your address). Date: (today's date).

Returning kits

If your order has been delivered, send the sealed kits back within 14 days of telling us, at your own cost. We will give you the return address when you cancel.

We refund you within 14 days of receiving the kits back, or of you giving us proof that you sent them, whichever is sooner. If you cancel before dispatch, we refund you within 14 days of you telling us. We refund the price and the cost of Standard delivery. We don't refund the extra cost of Express delivery.

Faulty kits

If a kit is faulty, damaged or not as described, email help@testdiscreet.co.uk. Under the Consumer Rights Act 2015 you can reject it for a full refund within 30 days of delivery. After 30 days you can ask for a replacement, and if a replacement doesn't fix the problem, a refund.